Job Description
Job Description: This position is a highly skilled technical position that will perform activities to assist MTA technical teams in exporting 15 years of Siebel CRM platform legacy data (including file attachments) from the current Siebel CRM system and developing restful APIs to ingest the data into a new platform, ServiceNow CSM. Desired knowledge, skills and abilities for this position include project management expertise with technical and business functional knowledge of how CRMs in a large enterprise environment work. Strong organizational skills with ability to work independently on specific tasks.
Technical experience within, but not limited to, the following environments: Unix-Solaris; Java; Java frameworks; Workflow; WEB Services; Genesys, IVR integrations, XML based open-source software and Siebel CRM administration is a must.
Responsibilities include the following:
Providing detailed estimates in terms of effort for the project. These may be discreet Siebel pieces or part of a wider multi-discipline project for customers
Working with CMC business users to deliver solutions for replatforming a critical application that may have sensitive data
Creation of documentation and low-level designs
Collaborating closely with customer stakeholders
Liaise with Siebel support teams and customers managed service provider for new platform
Understanding of IVR, ERP and enabling technologies platforms
Additional Skills and Information: Candidate MUST HAVE the following:
Proven experience of Siebel CRM development/administration
Expert configuration, administration and exporting of data from a Siebel application
In-depth knowledge of Siebel IP2015.19
Proficiencies in using Siebel eScript and a good understanding of Business Services
Knowledge of Siebel Business component and Siebel workflows
Have the ability to effectively communicate IT needs, questions, and feedback to non-IT team members/customers and vice-versa are crucial
Job Tags
Similar Jobs
CAMBA
...homeless men and women 18 years and older. Position: Maintenance Driver Reports To: Supervisor I or Assistant Program Director... ...are inoperable, missing or improperly utilized to Director of Security and Operations. Notify the police and file a report in the event...
CSC Serviceworks
...support in growing a fulfilling career. Overview: Industrial Appliance Service Technician Monday - Friday 7:30am - 4:30pm As a CSC... ...for providing troubleshooting, preventative maintenance & repair on our commercial Washer/Dryer appliances to your assigned service...
State Utility Contractors, Inc.
...Job Location - North and South Carolina Crane Operator Job Description: State Utility is currently seeking a highly skilled andexperienced crane operator to join our team. The successful candidate must beNCCCO certified and have the skills and knowledge necessary...
Kohler Co.
...global leader in the manufacture of kitchen and bath products, tile and home interiors, and an international host to award-winning hospitality and world-class golf destinations. Our mission is to build new digital businesses that empower consumers to lead healthier lives....
Cheer Home Care
...joining a company that not only offers competitive pay, but also cares about your well-being and professional development? Look no... ...experience supporting clients with Mild Cognitive Impairment (MCI) or Dementia for a client in La Jolla. A drivers license and reliable...