Job Description

JOB TITLE: Order Fulfillment Specialist
EMPLOYER: 2NSystems, LLC
DEPARTMENT: Operations
REPORTS TO: Operations Manager
PAY BAND: $40,000 - $50,000

Job Summary:

As an Order Fulfillment Specialist, you will oversee and manage the complete order process, from customer orders being placed, products being delivered to the customer, to invoicing. Additionally, you will collaborate closely with the sales executive and customers to efficiently manage each order that you are assigned.

About 2NSystems:  

 We are an industry leader for data center and critical facility systems, products, and turnkey services. We ensure mission-critical facilities are properly powered, cooled, monitored, and protected. We operate on a nationwide scale, providing industry leading products, services, and project management to customers across the US. Our mission is to simplify and strengthen the complete lifecycle of critical infrastructure. Our core values form the foundation of our business strength: alignment, discipline, respect, partnership, results orientation, and transparency.

Responsibilities:

• Manage sales inquiries with discretion and judgment, ensuring customer satisfaction.
• Update CRM with customer information and create deals for the sales team.
• Obtain pricing and quotes from vendors, manage project registrations and secure special pricing.
• Check and provide product availability to customers during quoting and after order receipt.
• Create estimates and proposals, collaborating with the sales team on distribution.
• Process orders accurately and track them in Zoho, providing updates to customers and team members.
• Handle professional correspondence and maintain an organized email filing system.
• Assist in developing department systems and procedures, maintaining professionalism with sensitive issues.
• Review and coordinate customer orders, ensuring accuracy and timely fulfillment.
• Send tracking updates to customers and maintain up-to-date records of orders and shipping information.
• Respond promptly to customer and internal inquiries regarding order status and shipping.
• Collaborate with other departments as needed and ensure timely vendor billing.
• Post and monitor vendor bills, resolving discrepancies and handling returns and credits.
• Post sales invoices accurately, ensuring alignment with vendor bills and customer POs.
• Close Billing Operations Management (BOM) after completion of billing and invoicing.
• Handle customized billing, including sales tax, POs, shipping addresses, and discounts.
• Perform other duties as assigned by management.

Qualifications:

• Any combination of education, training, or experience that equips with necessary skills.
• Dedication to excellence and high standards.
• Proficiency in computer skills, adept at learning multiple software applications.
• Strong written and verbal communication abilities.
• Skill in managing priorities and workflow efficiently.
• Adaptability, flexibility, and enthusiasm for evolving priorities.
• Outstanding customer service skills.
• Effective presentation and response to inquiries.

Physical Demands:

• Sitting: Much of the workday will be spent seated at a desk, working on a computer, and performing administrative tasks.
• Typing and Data Entry: Proficiency in typing and data entry is essential, requiring repetitive motions of the hands and wrists.
• Using Office Equipment: Operating office equipment such as computers, printers, scanners, and photocopiers may be required.
• Phone Communication: Answering phones, making calls, and participating in conference calls may necessitate prolonged periods of speaking and listening.
• Occasional Standing and Walking: While the primary role is sedentary, there may be occasional tasks that require standing and walking within the office environment.
• Collaborative Space: Interaction with colleagues, supervisors, and clients is encouraged in designated collaborative areas.
• Standard Work Hours: The job follows standard office hours, Monday through Friday, 7:30AM - 5:00PM with occasional flexibility based on business needs .

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