Job Description

We’re in search of a hotel front desk manager who will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now! Responsibilities:

• Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
• Compile occupancy reports and financial information for the general manager
• Make sure to adhere to the front desk budget and put in orders for office supplies as needed
• Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies
• Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints

Qualifications:

• 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
• Must possess a high school diploma or equivalent certification (GED)
• Have superb communication skills, management skills, and multitasking skills
• Prior hospitality experience of 1 year is required for this position
• Experience with MS office and bookkeeping skills desired

About Company: Brand New Property located next to the Sonnentag Center! SpringHill Suites by Marriott Eau Claire is offering accommodations in Eau Claire. The property is located 1.6 miles from the University of Wisconsin-Eau Claire, 23 miles from the Colfax Railroad Museum, and 24 miles from the University of Wisconsin-Stout.

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