We make every effort to fulfil all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department.

Our Customer Service Team will communicate to you if all or any portion of your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

Please contact our Customer Service in case you wish to cancel the Order. On receipt of the cancellation notice, we shall cancel the order and refund the entire amount (less any transaction charges or banking charges that might have been incurred by us) if the order has not been processed by us. We will not be able to cancel orders that have already been processed or shipped out by us. In some cases, this can happen in an hour after you place the order.

Refunds

We will refund the money in the same mode as the payment was made. If the payment was by Credit Card or Net-Banking, we will refund in your Credit Card or Net-Banking account. If the payment mode was Cash on Delivery (COD), we will refund the money to the Bank Account. User would need to add bank account details to get refund.

Once the refund is approved, it will be credited to the original payment method within 3-5 business days.

Please feel free to mail us at Oxiyfine@gmail.com if you have any questions.

Shipping and Cash on Delivery (COD) Fees

Any shipping or Cash on Delivery (COD) fees charged against the order will not be refunded back.

Returns Policy

We are committed to ensuring your satisfaction with any product you have ordered from us. If you are not satisfied with any product, we will accept returns within 15 days from the date of delivery as follows:

• Return once initiated, the item will be picked up within 2-3 business days.
• For replacement and exchange orders, a new product will be delivered within 8-10 business days.
• If a product is not received in good condition, is damaged or defective, or is different from what you ordered, you may return it unused with its original invoice, packaging and tags for a refund or exchange within 15 days of delivery.
• Please do not accept delivery of any item whose outer packaging is damaged or tampered with. Contact customer care if you open the packaging and discover damage.
• Products damaged while being used do not qualify for a refund or replacement.
• If we are unable to replace a damaged or defective product, we will refund the order amount to you.
• If a product comes with a manufacturer warranty, contact the manufacturer directly and follow its return or replacement procedure.
• Refund shall be initiated once the products reach our warehouse and necessary checks are completed.
• We hold the right to deduct shipping charges of Rs.99 for every 0.5 kg of consignment weight in cases of excessive returns, cashback abuse or other fraudulent activity.
• We hold the right to cancel an order or refuse a return request if the customer has returned too many orders.
• For multiple-product orders, the return request should be placed together for all products you want to return.
• We reserve the right to collect shipping charges of Rs.99 and disable cash on delivery for accounts with a high percentage of returns.
• In case of suspected fraudulent activity, we hold the right to deny a refund or deduct processing fees.
• We hold the right to charge payment processing fees or additional charges where shopping behaviour indicates refund or cashback abuse.

NOTE: Products that have been tampered with, opened and/or used cannot be returned.

Shipping Charges are Non-Refundable.

You can reach us on +91 9265730246, +91 97125 83243. All queries will be solved between Monday-Saturday, 10am-6pm. All pending queries will be solved on priority the next day.

Cancellations will only be possible until the order has been dispatched from our warehouse. Once a product is exchanged and delivered, no further action such as exchange or refund will be applicable to that order.

SELF-SHIPPING OF ORDERS FOR RETURNS/EXCHANGE

In case your pincode is non-serviceable for a reverse pickup, you will have to courier the product(s) to the following address:

1092, Parbadi ka Khancha, nr. Totlaji ki Pole, inside Raja Maheta Pole, Brahmapuri Pol, Raja Mehta Pole, Tankshal, Kalupur, Ahmedabad, Gujarat.